Refund Policy

1. 14-Day Free Trial

All new users receive a 14-day free trial period to evaluate Shadow Market Tracker:

• Full access to all premium features during trial
• No charges during the trial period
• Cancel anytime during trial with no obligations
• Automatic conversion to paid plan after trial ends

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions:

• Full Refund: 100% refund if cancelled within 30 days of first payment
• No Questions Asked: Simple cancellation process
• Processing Time: Refunds processed within 5-7 business days
• Original Payment Method: Refunds issued to original payment method

3. Pro-Rated Refunds

For subscriptions cancelled after 30 days:

• Monthly Plans: Pro-rated refund for unused portion of current month
• Annual Plans: Pro-rated refund for unused months
• Calculation: Based on remaining subscription period
• Minimum Usage: Must have used service for at least 7 days

4. Refund Eligibility

Refunds are available under the following conditions:

• Technical issues preventing normal use of the service
• Service not meeting advertised functionality
• Billing errors or unauthorized charges
• Dissatisfaction with service quality

5. Non-Refundable Items

The following are not eligible for refunds:

• Custom development or integration work
• Third-party API costs already incurred
• Data export or migration services
• Subscriptions used for more than 90 days

6. How to Request a Refund

To request a refund:

1. Email Us: Send request to support@stm.business
2. Include Information: Account email, subscription details, reason for refund
3. Response Time: We respond within 24 hours
4. Processing: Approved refunds processed within 5-7 business days

7. Cancellation Process

To cancel your subscription:

• Account Settings: Cancel directly from your account dashboard
• Email Request: Send cancellation request to our support team
• Immediate Effect: Cancellation takes effect at end of current billing period
• Data Retention: Account data retained for 30 days after cancellation

8. Payment Processor Policies

Refunds are processed through our payment partner:

• Razorpay: 3-7 business days for all payment methods including cards, UPI, net banking, and wallets

9. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our customer service team for review
• Escalate to management if needed
• We aim to resolve all disputes fairly and promptly

10. Changes to Refund Policy

We may update this refund policy periodically. Changes will be communicated via:

• Email notification to active subscribers
• Website announcement
• In-app notification

11. Contact Information

For refund requests or questions:

• Email: support@stm.business
• Subject Line: "Refund Request - [Your Account Email]"
• Response Time: Within 24 hours
• Business Hours: Monday-Friday, 9 AM - 6 PM IST